FAQ
Common Questions
Availability depends on area coverage and line capacity. Always confirm serviceability for your exact address.
For setup, place the modem in a central location and keep it away from thick walls to improve Wi‑Fi coverage.
If you see a LOS/Red Light on the modem, check cables first and verify whether there is a known outage in your area.
When applying, prepare your full address, valid contact details, and a preferred installation schedule.
Typical entry plans focus on web surfing, email, and moderate video streaming; higher tiers support heavier multi-device use.
For remote work, prioritize stable upload performance and a reliable Wi‑Fi router placement.
Use a wired connection for low-latency gaming when possible, and keep firmware updated on your router.
PLDT Home Fiber is a household fiber internet service designed for everyday browsing, online classes, video calls, streaming, and gaming.
Unlimited fiber plans are typically used for families who want predictable usage without worrying about data caps.
Troubleshooting
Prepaid fiber options are suitable for users who prefer flexible top-ups instead of a fixed monthly billing cycle.
Always On LTE Backup
Availability depends on area coverage and line capacity. Always confirm serviceability for your exact address.
Speed & Use Cases
For setup, place the modem in a central location and keep it away from thick walls to improve Wi‑Fi coverage.
Troubleshooting
If you see a LOS/Red Light on the modem, check cables first and verify whether there is a known outage in your area.
Play Video
Speed & Use Cases
When applying, prepare your full address, valid contact details, and a preferred installation schedule.
